Not quite right? We'll fix it.
We want you to feel as good opening your box as we did packing it. Here's how returns work.
14-day window
Reach out within 14 days of delivery to start a return.
Simple process
Just email us — no forms, no hassle.
Satisfaction guaranteed
If something's not right, we'll make it right.
How to start a return +
Email us at hello@moveinmadesimple.com within 14 days of delivery with your order number and a quick note about what's wrong. We'll walk you through the next steps from there.
What's returnable +
Unopened, unused boxes in their original packaging qualify for a full refund. Because of the nature of curated gift boxes, individually opened items can't be returned unless they arrived damaged or defective.
Damaged or incorrect items +
If your box arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo, and we'll send a replacement or issue a refund — no need to ship anything back.
Refund timing +
Once your return is approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Exchanges +
Want a different box instead? Let us know when you reach out and we'll set up an exchange rather than a straight refund.
Gift returns +
Received one of our boxes as a gift? Reach out with the order number if you have it, or the name it was sent under, and we'll help from there.
Need to start a return or ask about a refund?
Contact us